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FAQs

What are your hours?

Our office is open Monday through Thursday from 8:30 a.m. until 5:30 p.m. and Friday from 8:30 a.m. until 4 p.m.

What are your holiday hours?

Our holiday hours are updated regularly on Google and in the Southern Cloud. If we are closed and you need an immediate response from one of our team members, please call 803-749-8100 and press 0 to be directed to the person on call.

Whom do you serve?

Attorneys, paralegals, and courts throughout the state of South Carolina, as well as some parts of North Carolina and Georgia.

Can you cover out-of-state proceedings?

We have a wide network of Court Reporting firms. Simply let us know what you need, and we’ll handle the coordination for you. Email your details to depos@southernreporting.net.

Do you have a cancellation policy?

Yes.  A cancellation fee may apply if the job cancels after 5 p.m. on the business day before the scheduled proceeding. If you need further clarification email depos@southernreporting.net.

What is your standard turnaround time?

Our standard turnaround time is ten (10) business days, excluding weekends and holidays.

Can I expedite my transcript?

Please email depos@southernreporting.net the following information, and Scheduling will respond to you as quickly as they can:

  • If this job is already scheduled with us, please provide the proceeding date and witness or case name. 
  • What date do you need your transcript by?
  • Is an electronic version sufficient or do you need a hard copy?
  • If you are the taking attorney, do you need the sealed original expedited too?

Can I secure an interpreter/translator through you?

Unfortunately, we do not secure interpreters/translators at this time.  We recommend researching online resources.

Can I book a proceeding online?

Yes. If you are a returning client, please schedule in the Southern Cloud and follow these instructions: How to schedule a proceeding online. (Southern cloud link should open in new tab)

If you are a new client, please fill out the form Schedule Online.

If you have trouble logging in, email depos@southernreporting.net or call 803-749-8100 and press 1. 

How do I schedule a last-minute proceeding?

If your proceeding starts within 48 hours, email depos@southernreporting.net or call 803-749-8100 and press 1.  If it’s after 5:30 p.m. Monday through Thursday or after 4 p.m. on Friday, please call 803-749-8100 and press 0 to be directed to the person on call.

How do I access my transcript, exhibits, invoice, etc., online?

You can access your transcripts, exhibits, or invoices on the Southern Cloud by logging in with your email address.  If you don’t have a password, click Forgot Password, follow the instructions, and the system will generate an email link for you to set up a password. For a video tutorial see:  How to Access Your Documents in the Southern Cloud.

If you have trouble logging in, email production@southernreporting.net or call 803-749-8100 and press 3. 

How do I pay my invoice?

If you are paying an invoice on behalf of someone else, please use our guest portal.

If you are paying an invoice addressed to you, please log into the Southern Cloud and follow these instructions: How to Pay Your Invoice

What is the difference between a MP4 and a synched video?

An MP4 is a common video file format that works with a vast range of video players. Our synchronized videos are processed through Synchron. A synched video allows you to view the transcript and video at the same time and quickly edit portions of the video utilizing the transcript.

How do I access a video?

If you requested a hard copy of the video, it will be mailed to you when it is complete. If you requested a link, it will be emailed to you as soon as it’s available. If you ordered a link for a synced video, you will need to download and unzip all of the files before playing it.

Are you compliant regarding other state Privacy acts?

Effective 2020, several states have implemented privacy acts regarding the disclosure of your personal information.  Pursuant to these states’ guidelines, Southern Reporting does not share your personal information.  To make a request about your personal information, email at: info@southernreporting.net. For more information on specific state privacy laws, visit the following sites:   

Don’t see your question answered?  Submit your question below.

What are your hours?

Our office is open Monday through Thursday from 8:30 a.m. until 5:30 p.m. and Friday from 8:30 a.m. until 4 p.m.

What are your holiday hours?

Our holiday hours are updated regularly on Google and in the Southern Cloud. If we are closed and you need an immediate response from one of our team members, please call 803-749-8100 and press 0 to be directed to the person on call.

Whom do you serve?

Attorneys, paralegals, and courts throughout the state of South Carolina, as well as some parts of North Carolina and Georgia.

Can you cover out-of-state proceedings?

We have a wide network of Court Reporting firms. Simply let us know what you need, and we’ll handle the coordination for you. Email your details to depos@southernreporting.net.

Do you have a cancellation policy?

Yes.  A cancellation fee may apply if the job cancels after 5 p.m. on the business day before the scheduled proceeding. If you need further clarification email depos@southernreporting.net.

What is your standard turnaround time?

Our standard turnaround time is ten (10) business days, excluding weekends and holidays.

Can I expedite my transcript?

Please email depos@southernreporting.net the following information, and Scheduling will respond to you as quickly as they can:

  • If this job is already scheduled with us, please provide the proceeding date and witness or case name. 
  • What date do you need your transcript by?
  • Is an electronic version sufficient or do you need a hard copy?
  • If you are the taking attorney, do you need the sealed original expedited too?

Can I secure an interpreter/translator through you?

Unfortunately, we do not secure interpreters/translators at this time.  We recommend researching online resources.

Can I book a proceeding online?

Yes. If you are a returning client, please schedule in the Southern Cloud and follow these instructions: How to schedule a proceeding online. (Southern cloud link should open in new tab)

If you are a new client, please fill out the form Schedule Online.

If you have trouble logging in, email depos@southernreporting.net or call 803-749-8100 and press 1. 

How do I schedule a last-minute proceeding?

If your proceeding starts within 48 hours, email depos@southernreporting.net or call 803-749-8100 and press 1.  If it’s after 5:30 p.m. Monday through Thursday or after 4 p.m. on Friday, please call 803-749-8100 and press 0 to be directed to the person on call.

How do I access my transcript, exhibits, invoice, etc., online?

You can access your transcripts, exhibits, or invoices on the Southern Cloud by logging in with your email address.  If you don’t have a password, click Forgot Password, follow the instructions, and the system will generate an email link for you to set up a password. For a video tutorial see:  How to Access Your Documents in the Southern Cloud.

If you have trouble logging in, email production@southernreporting.net or call 803-749-8100 and press 3. 

How do I pay my invoice?

If you are paying an invoice on behalf of someone else, please use our guest portal.

If you are paying an invoice addressed to you, please log into the Southern Cloud and follow these instructions: How to Pay Your Invoice

What is the difference between a MP4 and a synched video?

An MP4 is a common video file format that works with a vast range of video players. Our synchronized videos are processed through Synchron. A synched video allows you to view the transcript and video at the same time and quickly edit portions of the video utilizing the transcript.

How do I access a video?

If you requested a hard copy of the video, it will be mailed to you when it is complete. If you requested a link, it will be emailed to you as soon as it’s available. If you ordered a link for a synced video, you will need to download and unzip all of the files before playing it.

Are you compliant regarding other state Privacy acts?

Effective 2020, several states have implemented privacy acts regarding the disclosure of your personal information.  Pursuant to these states’ guidelines, Southern Reporting does not share your personal information.  To make a request about your personal information, email at: info@southernreporting.net. For more information on specific state privacy laws, visit the following sites:   

Don’t see your question answered?  Submit your question below.